To ensure we receive booking and arrange our staff to arrive at the airport promptly, please refer to our service's policy below:

• For Arrival Fast Track: At least 2 hours before the flight lands.
• For Departure Fast Track: At least 2 hours before check-in time.

Note: In case you have not received an confirmation email or any other methods confirming your booking, please contact us at least 2 hours before the flight lands/check-in procedures via hotline or email.

No, tipping is not required in our service's prices. However, you can express your satisfaction and gratitude to the staff by giving them a personal tip.

You can cancel your order if you have not yet made payment by clicking on the order you want to cancel in the My orders section and selecting Cancel.
If you have already made a payment, please cancel the order at least 24 hours before the scheduled time to receive a full refund. For detailed assistance, contact us directly.

Note: If, within 2 hours of arriving at the designated meeting point, you have made every effort to contact us (due diligence) but cannot establish communication, you will be eligible for a full service refund of 100%.

You can refer to our Cancellation & Refund Policy for more information. 

For Arrival Fast Track: In case you have booked the service with the correct flight number, our staff will use the software to know the actual landing time and pick up passengers according to that actual time.

For Departure Fast Track: If you arrive at the airport earlier or later than the confirmed time, please inform us via email of your updated arrival time. This enables our staff to arrange timely pick-up and assistance.

Note: If your flight is canceled or rescheduled to another flight, kindly inform us promptly via email for necessary adjustments.

Yes. If you have any changes to your itinerary related to the confirmed service, you must notify us via email for timely processing.

Yes, you can apply this service for children. Regarding discount policies, currently most airports offer a 100% discount for infants under 24 months old.

First, you should carefully observe the Welcome Board at the meeting point that we have agreed. At the same time, check messages or calls when getting off the plane/arriving at the airport in a less crowded area to avoid noises.
By all means, if you cannot find the staff, please call the emergency hotline in the confirmation email.

An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM.

Currently, eSIM is supported on various devices such as iPhone Xs and above, Google Pixel 2 and above, iPad, high-end Samsung smartphones, and some Oppo's. Some laptop lines from Acer, ASUS, Dell, HP, and Lenovo support eSIM. Some smartwatches from Apple and Samsung also support eSIM.

You can check whether your phone supports eSIM or not by checking the information on the phone device. There are different ways to check depending on the phone's operating system.

For iOS: Open the Settings app. Select Settings -> Cellular -> If there is an “add eSIM” bar, then the version supports eSIM.

For Android: Open the Phone app and type *#06#, the device's IMEI number will immediately appear. Use this IMEI number to easily check your phone information.