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AIRPORT SERVICE
Our airport service includes: Airport Fast track service (Arrival Fast track and Departure Fast track), Car pick-up/Drop off service, Esim.
Procedure
We will arrange our staff to assist you on time. After receiving your payment, we will send you a
confirmation and construction via Email. You just need to follow our guide.
Fee
The car pick-up/drop off fee includes transportation from the airport to the city center. Outside
locations will incur an additional price. If your location is outside the city center, we will let you
know if there is a charge.
The stamping fee charged by the Vietnam Immigration Department. For any reason, this money is non-refundable.
Cancellation and Refund
If for any reason you decide to cancel your application before paying the Service Fee, you may do
so without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel on your application you must send an official request with
your Application ID to our Email info@vietnam-airports.com
+ At least 24 working hours prior to your registered landing time; a full refund of your service
fee will be arranged without any charge and penalty
+ Within 24 working hours prior to the registered landing time, we do not accept any cancellation
requests for any reason. No fine is assessed in this situation, and no refund is provided.
If your flight schedule changes or is delayed due to outside factors like weather-related events
or courier delays, you must contact us right away by calling our hotline at +84.357.522.522 or
sending an email to info@vietnam-airports.com so that we can adjust our services accordingly.
If you do not contact us after such conditions, which causes the failure of our service delivery,
there will be no penalties and no refunds.
If you are unable to use the service(s) on your arrival date for whatever
reason, please get in touch with us right away through email at info@vietnam-airports.com
or through our hotline at +84.357.522.522 and follow our instructions.
Within 02 hours of your landing time, if you do not contact us or do not follow our hotline’s
instructions, no refund will be provided.
If you are unable to use the service(s) due to our error in any of the following
two situations, we will refund your service fee in full.
• Even when you call us at our hotlines +84.357.522.522 or Email us at
info@vietnam-airports.com and follow our instructions, you are unable to locate our
representative(s) at the airport of arrival.
• If, after calling our hotline +84.357.522.522 or sending us an Email to
info@vietnam-airports.com within two hours of your landing, you are unable to locate our
representative(s) at the arrival airport, you receive no response or help from us.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day,
National Independence Day, etc.), the refund will be processed the next business day. However,
depending on how your bank or financial institution operates, it can take you 7 to 10 working days
to get your money. Regardless of the payment method you used, any fees your bank or financial
institution imposes in connection with the return will be applied to your account. The fees our
bank or financial institution charges for the return are the responsibility of https://vietnam-airports.com
