Frequently Asked Questions About Fast Track (Part 2)

Question 11. Do I need to tip your staff? Is it required?

Answer - No, tipping is not required in our service's prices. However, you can express your satisfaction and gratitude to the staff by giving them a personal tip.

Question 12. What is the company's cancellation policy? Can I get a refund if I cancel the service?

Answer - You can cancel your order if you have not yet made payment by clicking on the order you want to cancel in the My orders section and selecting Cancel.

If you have already made a payment, please cancel the order at least 24 hours before the scheduled time to receive a full refund. For detailed assistance, contact us directly.

*Note: If, within 2 hours of arriving at the designated meeting point, you have made every effort to contact us (due diligence) but cannot establish communication, you will be eligible for a full service refund of 100%.

You can refer to our Cancellation & Refund Policy for more information.

Question 13. What happens if I am going to be early or late?

Answer - For Arrival Fast Track: In case you have booked the service with the correct flight number, our staff will use the software to know the actual landing time and pick up passengers according to that actual time.

For Departure Fast Track: If you arrive at the airport earlier or later than the confirmed time, please inform us via email of your updated arrival time. This enables our staff to arrange timely pick-up and assistance.

*Note: If your flight is canceled or rescheduled to another flight, kindly inform us promptly via email for necessary adjustments.

Question 14. Do I need to tell you of every change to my plans?

Answer - Yes. If you have any changes to your itinerary related to the confirmed service, you must notify us via email for timely processing.

Question 15. Can children use this service? Are there any discounts available?

Answer - Yes, you can apply this service for children. Regarding discount policies, currently most airports offer a 100% discount for infants under 24 months old.

Question 16. What should I do if I can't find your staff?

Answer - First, you should carefully observe the Welcome Board at the meeting point that we have agreed. At the same time, check messages or calls when getting off the plane/arriving at the airport in a less crowded area to avoid noises.

By all means, if you cannot find the staff, please call the emergency hotline in the confirmation email.

Question 17. How can I pay for this service?

Answer - Below are some methods you can choose to pay for your service.

Method 1: Via International Payment Gateways

With Paypal,

By clicking at Paypal method payment, you will be directed to a Paypal transaction. Please review your payment information and enter your credit card details to settle or you can make payment later.

With OnePay,

By clicking at OnePay method payment, you will be directed to an OnePay transaction. Please select the payment method of your choice: Mastercard, JCB, Diners Club, Discover or American Express, etc.

Enter the necessary information such as your full name, card number, expiration date, and security code and review once again to finish or you can make payment later.

Method 2: Via Bank Transfer

In USD: